Client Terms Agreement

Please note that first time clients may be required to fill out a new client form and/or service waiver. This waiver is put in place to protect our staff and clients. Refusal to sign this waiver will result in your services not being completed until the waiver is signed.

Cancellation Policy

We require 24 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Clients cancelling with less than 24 hours of your scheduled appointment will be required to pay 100% of the services reserved in order to continue booking services at Dazzling Hair Lounge.

Please note that cancellations can only be made through online booking, the Vagaro app or through calling the salon. We DO NOT accept cancellations by email.

Late Arrivals

If you think you may be late for your appointment, please call the salon and let us know. We will call any late clients 5 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked.

No Shows

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings. Please note that to cancel your appointments during Dazzling Hair Lounge opened hours, we do require a phone call in order to late cancel your appointments. Clients who no show on more than one occasion will be required to pay in full before any appointments are booked, unless they have a service bundle to cover the services.

Services

We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the service completion pending management approval.

Products

Unused/unopened retail products/tools may be refunded within 7 days of purchase. We offer an exchange or salon credit for up to 14 days. Used products and tools may only be exchanged or credited, pending management approval.

Bundles

Bundles, once purchased, are non-refundable. The value of the remaining services on a package may be returned for salon credit pending management approval. Once a service bundle has been returned you are not able to purchase that bundle again. Service bundles all have an expiry date associated with them and after this time is up, any unused services will no longer be available for use.